Terms and Conditions

Website Terms and Conditions

Introduction

Master Tradie regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Master Tradie users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us by accessing the Contact Us page.

Collection of Information

In order to use the Master Tradie website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Master Tradie is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Master Tradie customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at admin@mastertradie.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@mastertradie.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Master Tradie uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@mastertradie.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Master Tradie may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Master Tradie does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Master Tradie site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.mastertradie.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Master Tradie Security Policy

Master Tradie uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Master Tradie or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Master Tradie.

Delivery Policy

Advertising

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to activate your advertising within 10 minutes. In some instances your advertisement may be activated up to 1 working day after payment has been completed

If you wish to query an order for advertising please contact us at admin@mastertradie.com.au.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at admin@mastertradie.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Master Tradie will not be responsible for parcels lost or damaged in transit if you choose not to insure.

SMS Terms and Conditions

Accessing the SMS Service

To access and use the Service, you must be the owner of the mobile handset or account from which the SMS service is used, or have the consent of the owner to access the SMS service from that handset or account

We may add to, remove or vary any information provided via the SMS service at any time. We do not warrant or represent that your access to the Service will be continuous, free from errors, faults or viruses, or secure.

We, and our related entities and contractors, do not guarantee that the SMS service or the Application Version will operate on your mobile handset or operate without causing damage to or disturbing the usual operation of your mobile handset.

Charges

The SMS service is a charged service operated by Master Tradie. Your standard network charges will apply to send the inbound text message from your mobile handset.

If a search was successful we will respond with a single text message charged to you at $1.00 inc. GST.
If a search was unsuccessful we will respond with a single text message indicating to you that your search returned no results. You will not be charged for this response.

The SMS service is not a subscription service.

Your use

You must not and must not attempt to or permit another person to:

• Use the Service to data mine or conduct automated searches of the Master Tradie site and any data contained in it, or the Master Tradie listed advertisers;
• Use the Service or the information or content disclosed to you via the Service:
- in any way which is unlawful, offensive or results, or could result, in damage to property or injury to any person, including by harassing people; or
- in a way which infringes our or any other person's rights (including intellectual property rights and moral rights); or
• Knowingly transmit any virus, worm, Trojan horse or other disabling feature to or via the Service.

Intellectual property

Unless otherwise indicated, we own, or use under licence, copyright in the content made available via the SMS service and design of the SMS service, including the Master Tradie search results. Except as set out in these terms, or as permitted by law, you must not reproduce, adapt, store in a retrieval system, transmit, print, display, perform, publish or create derivative works from any part of the SMS service or the content made available via the Service, including for commercial purposes or for commercial gain.
All trade marks, logos, images, product and company names referred to or made available via the Service are the property of their respective owners.

Your liability

You are liable to us and our related bodies corporate if you breach these terms or act negligently under the principles applied by the courts.
You agree to indemnify us and our officers, employees and agents, against all claims, demands, damages, costs, penalties and liabilities caused by your breach of these terms.

Our liability

The terms that apply to your use of the Service are these terms and those implied by law that cannot be excluded.
To the extent permitted by law we, our related entities and contractors, exclude all liability (including negligence), arising from or in connection with the Service, including in connection with downloading the Application Version and the use or content of any third party sites that link from the Service. If our liability cannot be excluded, but can be limited under any legislation, our liability and the liability of our related entities is limited, where applicable, to resupplying the Service (or the cost of resupplying the Service).

Suspension or termination

We may suspend, terminate or limit your access to the Service at any time if:
(a) You are in material breach of these terms;
(b) The law requires us to do so;
(c) If it is necessary for maintenance or repair of relevant equipment or systems; or
(d) If there are other reasonable grounds for us to do so.